FAQs

I have a question about an order that I placed.

All products referenced on our site are sold by lazada.com.ph Please reference their Help section for more information about your order.

Why do orders go to a lazada.com.ph website?

Tru Kids has relaunched toysrus.com.ph as a content website that automatically links consumers to lazada.com.ph to purchase products. Consumers browsing toys on toysrus.com.ph can click “Buy Now at lazada.com.ph” to be automatically linked to the same product page on lazada.com.ph to complete their purchase. Guests will be able to take advantage of the great benefits when shopping lazada.com.ph, including free two-day shipping or order pickup, same-day delivery with Shipt, Target Circle loyalty benefits, easy in-store returns and 5% off when using a Target RedCard.

Can consumers get their ToysRUs.com orders in the same ways they are used to ordering and receiving their Target orders?

Consumers will be able to take advantage of great benefits when shopping Target.com, including free two-day shipping, same-day drive up or store order pickup, same-day delivery with Shipt, Target Circle loyalty benefits, easy in-store returns and 5% off when using a Target RedCard. With Target’s same-day pick-up and delivery options, Toys“R”Us customers will be able to get their online purchases faster than ever – an online order can be ready for pickup or delivery to most U.S. households in as soon as one hour.

I purchased an item at your stores prior to them closing and I need assistance with a warranty claim or replacement part. Can you help?

Please visit the manufacturer's website for assistance.

Will there be baby products at the new locations/when are Babies"R"Us stores opening?

The new Toys"R"Us stores will not feature baby products. Plans to bring back Babies"R"Us in the United States are underway, and Tru Kids will provide additional detail as it becomes available.

Are there career opportunities with the new Toys "R" Us?

We have numerous exciting and rewarding career opportunities at all levels as we look to bring back the Toys"R"Us brand in the US. We encourage you to stay in touch with us on our career page for news and opportunities.

I want to be a supplier/service provider for Toys"R"Us. How do I do that?

Please direct all inquiries to info@toysrus.com.