Refund Policy

Return and Refund Policy

All goods sold are non-returnable and non-refundable, except as expressly stated in this policy.


Return Eligibility Period

Our return and refund policy applies to regular-priced items only and is valid for 30 days from the date of 

delivery. Returns requested beyond this period will not be accepted under any circumstances.


Acceptable Reasons for Return

Returns are accepted only for the following reasons:

  • Wrong item delivered
  • Missing item
  • Defective item
  • Item does not match the product description


Conditions for Returns

To qualify for a return, the item must:

  • Be unused and in original condition
  • Have original tags, receipt, and complete packaging intact

Items that are used, damaged due to wear and tear, or mishandled by the customer are strictly non-returnable and non-refundable, with no exceptions.


Non-Returnable Items

The following items are not eligible for return or refund:

  • Hygiene-sensitive products, including but not limited to: 
    • Innerwear
    • Baby products
    • Teethers
    • Consumable items
  • Clearance items (which may not come in mint condition)
  • Gaming consoles and games 
    • For defects or technical concerns, customers must coordinate directly with the brand’s authorized service center


In accordance with the Consumer Act of the Philippines (RA 7394), the following reasons are not grounds for return or exchange:

  • Change of mind 
  • Damage or defects caused by misuse or mishandling 
  • Finding the same item at a lower price elsewhere