Shipping & Delivery
We deliver nationwide. Whether you're in Metro Manila or a provincial area, we've got your delivery covered.
All successfully placed orders are verified within 24 hours. An email confirmation will be sent to your registered email address once your order is confirmed.
Standard shipping rates:
Standard shipping lead times:
Return & Refund Policy
All goods sold are non-returnable and non-refundable, except as expressly stated in this policy. Please read carefully to understand when a return or refund may be applicable.
Our return and refund policy applies to regular-priced items only and is valid for 30 days from the date of delivery.
Returns are accepted only for the following reasons:
- Wrong item delivered
- Missing item
- Defective item
- Item does not match the product description
To qualify for a return, the item must:
- Be unused and in original condition
- Have original tags, receipt, and complete packaging intact
The following items cannot be returned or refunded:
- Hygiene-sensitive products (innerwear, baby products, teethers, consumables)
- Clearance items, which may not come in mint condition
- Gaming consoles and games — for defects or technical concerns, contact the brand's authorized service center directly
Payment Methods
Toys"R"Us has full Maya integration. Payments can be made through Maya accredited gateways:
Maya utilizes world-class security features to protect all your financial information:
By proceeding with your order, you confirm that you are authorized to use your chosen payment method.
Toys"R"Us reserves the right to refuse orders suspected of fraud. All credit and debit card holders are subject to validation and authorization by Maya. If Maya refuses to authorize a transaction, Toys"R"Us will not be liable for any delay or non-delivery.