Privacy Notices

Toys “R” Us Privacy Notice

Toys"R"Us, operated by Robinson’s Supermarket Corporation, respects your privacy and is committed to protecting the personal data we collect when you shop in our physical stores or use our e-commerce website.

This Privacy Notice provides information on how we process your personal data when you visit our physical stores or our website. It describes the purpose and manner of processing your personal data and also explains your data privacy rights and how you can exercise them.

 

What Personal Data We Collect and Process

We do not collect personal data when you simply visit our stores or browse our website. Personal data is processed only when you voluntarily provide it to us or when it is needed to complete your transactions.

 

When You Shop in Our Physical Stores

We may process personal data when you choose to provide it during your in-store transactions. This may include:

  • Go Rewards Membership Information
  • Purchased Items
  • Date and Time of Purchase
  • Store Location
  • Full Name
  • Signature
  • Credit/Debit Card Number
  • Credit/Debit Card Issuing Bank
  • Contact Number
  • Date of Birth
  • Age
  • Address

For CCTV-related processing inside our stores, please refer to our separate CCTV Privacy Notice.

 

When You Use Our E-Commerce Site

We do not process personal data that can directly identify you when you simply browse our website. Identity-related information is processed only when you create an account, make a purchase, join a promotion, or contact us online.

When you interact with the website beyond browsing, we may process the following personal data:

  • Full Name
  • Email Address
  • Mobile Number
  • Delivery or Shipping Address
  • Billing Address
  • Payment-related information processed through our authorized payment gateway (we do not collect or store your credit card, debit card, or e-wallet details)

If you sign up for personalized marketing communications and/or promos, we may also process your:

  • Date of Birth

 

Cookies and Web Analytics

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and help us understand how users interact with our pages.

These technologies may process non-identifiable technical information such as your device and browser type, IP address, pages viewed, or referring sites.

You may manage or disable cookies through your browser settings, although doing so may affect certain website features.

 

How We Use Your Personal Data

We use your personal data to operate our physical stores and e-commerce website, process your transactions, communicate with you, and comply with legal requirements.

  • To process your purchase and fulfill your orders. This includes creating your online account, processing transactions, preparing your items, coordinating with logistics partners, and providing order updates.
  • To respond to your inquiries and provide customer support. This includes handling requests, concerns, returns, refunds, and feedback through in-store or online channels.
  • To provide marketing promotions you choose to join. This includes sending promotional materials and processing participation in online promotions.
  • To maintain and improve our website and store operations. This includes analyzing website traffic, enhancing your browsing experience, and ensuring system security and performance.
  • To comply with legal and regulatory requirements. This includes obligations under tax laws, accounting rules, consumer protection laws, and other regulations.
  • To process loyalty membership and transactions. This includes processing your Go Rewards membership registration, purchase, and reward point activities.

 

Children’s Privacy

We do not collect personal data directly from children. Any personal data relating to a child is provided to us only through the child’s parent or legal guardian and is used solely for the purpose for which it was given.

We encourage parents and guardians to supervise children’s online and in-store activities to ensure that personal data is not shared without their consent.

 

Customer Data & Engagement Platform (CDEP)

Toys“R”Us is part of Robinsons Retail Group (RRG). To maintain accurate and consistent customer information, we participate in a Customer Data & Engagement Platform (CDEP) managed within RRG.

This platform combines and matches customer records to maintain updated customer profiles and supports identity resolution, sales analytics, and marketing insights.

Toys“R”Us uses CDEP information only to communicate with customers who have shopped with Toys“R”Us or opted to receive updates. Other RRG brands do not use Toys“R”Us information for their marketing messages.

All CDEP activities comply with strict data protection safeguards and the Data Privacy Act of 2012 (DPA).

 

Who We Share Our Personal Data With

We do not sell your personal data. We only share it when necessary to provide services, operate our stores and website, or comply with the law.

  • Partners and affiliates for loyalty and marketing activities, including Go Rewards programs and promotions you opted to receive.
  • Service providers such as delivery partners, payment processors, IT service providers, and platform providers that help operate and secure our systems.
  • Government agencies or law enforcement when required by law.

 

How We Protect Your Personal Data

We implement technological, organizational, and physical safeguards to protect personal data from loss, misuse, unauthorized access, alteration, or destruction.

  • Secure systems protected by firewalls, access controls, and encryption.
  • Only authorized personnel can access personal data.
  • Payment details are not stored when you make online purchases.
  • Secure connections are used when transacting through our website.

While we take strong measures to protect your data, no method of transmission or storage is completely secure. We continuously improve our security practices.

 

How Long We Keep Your Personal Data

We retain personal data only as long as necessary for the purposes stated in this Privacy Notice or as required by law.

When data is no longer needed, we securely delete or anonymize it so it can no longer be recovered or used.

 

Your Data Privacy Rights

Under the Data Privacy Act of 2012 (DPA), you have the following rights:

  • Right to be informed
  • Right to access
  • Right to object
  • Right to erasure or blocking
  • Right to rectify
  • Right to file a complaint
  • Right to damages
  • Right to data portability

Generally, we do not charge fees for requests related to your data rights, except when administrative costs apply to providing copies of personal data.

 

Changes in our Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in data processing practices or legal requirements.

Updated versions will be posted on this page and will take effect immediately. We recommend reviewing this page periodically for the latest version.

 

How to Contact the Data Protection Officer

If you have questions or want to exercise your privacy rights, please contact:

Data Protection Officer
Robinson’s Supermarket Corporation
110 E. Rodriguez Jr. Avenue, Bagumbayan, Quezon City
rscdataprivacyoffice@rsc.com.ph