Online Orders

Common questions about orders

I have a question about an order that I placed.

  • All products referenced on our site are sold by Please reference their Help section for more information about your order.

Why do orders go to a website?

Toys"R"Us Philippines has relaunched as a content website that automatically links consumers to to purchase products at the Toys"R"Us Official Lazada Page. Consumers browsing toys on can click “Buy Now at” to be automatically linked to the same product page on to complete their purchase. Guests will be able to take advantage of the great benefits when shopping at

Do you accept item replacements?

General Conditions

  1. Only defective products can be returned or exchanged.
  2. Under the IRR (Implementing Rules and Regulations) of R.A. 7394, The Consumer Act of the Philippines, a change of mind on the part of the customer does not entitle you to a refund or exchange.
  3. The prohibition of the "No Return, No Exchange" does not apply if the product bought is in perfect condition or has no defect.

Please present the following requirements when requesting for return or exchange:

  1. Original Toys”R”Us receipt
  2. Original package and parts intact

For merchandise returns that do not meet the general return or exchange conditions, Store accepts such returns within seven (7) days upon purchase as a gesture of goodwill, provided that the item being returned is complete and in its original and resalable condition.

What items are covered under warranty?

Certain products are with warranty provided by supplier.